Choose us for your AC repair in Elkhart, IN.
524 S. Main Street Middlebury, IN 46540
(574) 825-1677
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TESTIMONIALS

Customer Feedback Forum

To all of our customers (not just the ones mentioned here) we want to thank you for allowing us to come into your homes to care for your heating & cooling equipment and advising you on the air quality within your homes. It has been a real privilege serving you all of these years. For those who are mentioned here, thank you for taking time out of your busy schedules to aid us in evaluating our service to you. Your input is priceless!

*We have adopted a new rating system to make it even easier for our customers to give us their priceless feedback! Our new system utilizes a 1-5 rating. (1 being the lowest score, 5 being the highest) Each of our customers receives a pre-paid, self-addressed post card with specific questions on it and they are asked to rate their experience with us and even leave comments if so desired. Of course, we encourage everyone to exercise our "open door" policy and come to us or call with any concerns/questions/compliments they may have!

The following are the previous questions our customers were responding to:

  • My experience with the girls in the office
  • My overall experience with A GOOD NEIGHBOR
  • We were pleased with the technicians
  • Cameras were used (if applicable)
  • Special Care was taken to protect our home (shoe covers were worn, the tech cleaned up prior to leaving)
  • We would recommend A GOOD NEIGHBOR to our friends and family

Comments:
Our most recent (updated) rating card features the addition of the following question:
We were pleased with the overall service

Thank you for the great job your company did on the installation of our brand new heating and cooling system. We already like the heating portion better than the old boiler system and look forward to seeing how the cooling system works next summer.

We want to compliment your staff especially. All the Bobs worked hard, were respectful and had great senses of humor. Bob Gardner especially stands out because he was with us for the longest time. If everyone had the work ethic he does and worked as hard as he did without complaining, our country would be in much better shape than it is.

Our experience with your company was very good. You may be assured that we will call on you for all our heating and cooling needs and heartily recommend you to anyone. In fact, we already have done so. If you ever want to use us as a reference please feel free to do so.

Sincerely,

Pete & Kristi Looman

To hear what Deb Myles (B100) had to say about us:

We just had Good Neighbor install a complete HVAC system in our home. We experienced GREAT SERVICE and are VERY HAPPY with the outcome! - The Sarbers

The young men who came out to install my new furnace were very kind and courteous. They took special care to protect my home while they worked. This is not the first time I have used Good Neighbor. I applaud them for a fine job. - Margaret P.

We rated our experience with A Good Neighbor a 5 out of 5! -Scot & Peg Billings

Carl Bost rated us on 4 out of 6 questions and gave us all "5's"! His comment: Was pleased with work. No delay in getting here on time.

Rebecca Royal rated us on three out of five questions and gave us all "5's"! His comments: Very informative. Did not have enough valve sealant with him but he came right back.

Ray Christman rated us on five out of five questions and gave us all "5's"!

Sally Boyer rated us on three out of five questions and gave us all "5's"! Her comments: Bobby serviced our ac unit. He made the necessary repairs but he outlined some things we need to do this fall. Very informative, very professional. Same day service. We look forward to using Good Neighbor exclusively for future work. Thanks!

Debra Crume rated us on three out of five questions and gave us all "5's"!

Gwen Laing rated us on five out of five questions and gave us all "5's"! Her comments: Bobby is a very nice young man and very informative.

Judy Fox rated us on three out of five questions and gave us all "5's"! Her comments: The information provided by Bobby was so helpful & he is truly a professional!

Robert Wilson rated us on four out of five questions and gave us all "5's"! Her comments: Excellent service!! Bobby knows his job very well. He provided the complete service we wanted (and more!) He answered all our questions. He's also a good salesman!

Nancy Rinehart rated us on four out of five questions and gave us all "5's"! Her comments: Kept me up on what he was doing and seemed very knowledgeable about what he was doing.

Amy Seegert rated us on four out of five questions and gave us all "5's"!

Stephanie Reed rated us on three out of five questions and gave us all "5's"! Her comments: He was very helpful and answered all of my questions.

LeaAnn Mast rated us on 6 out of 6 questions and gave us all "5's"! Her comment: Bobby was very nice and helpful.

Jennifer Hile rated us on four out of five questions and gave us all "5's"! Her comments: Very polite! Arrived on time ... explained all care & maintenance for the furnace & air conditioning. Great price and great service! Will be recommending you to several people. Thank you!

Ty Brown rated us on four out of five questions and gave us all "5's"!

Richard Bellaire rated us on four out of five questions and gave us all "5's"!

Mary Lou Vernon rated us on four out of five questions and gave us three "5's" and one "3". The "3" was; cameras were used (if applicable). Her comments: The last question unanswerable until the heating season is well underway.

Denny King rated us on four out of five questions and gave us all "5's"! His comments: Great job. Very pleased. Thanks.

Sam Phaler rated us on five out of five questions and gave us all "5's"!

Anonymous:
Rated us on four out of five questions and gave us three "5's" and one "4". The "4" was for: Special care was taken to protect our home (shoe covers were worn, the tech cleaned up prior to leaving) Their comments: Too soon to tell on the new equipment - due to the cool weather, I haven't had to use it yet! :)

Anonymous: Rated us on three out of five questions and gave us all "4's".

John Martin rated us on five out of five questions and gave us three "4's" and one "5". The "4's" were for; My overall experience with A GOOD NEIGHBOR, Cameras were used (if applicable), and Our new equipment is everything we hoped for (from one of the older rating cards)

Ray Billing rated us on two out of five questions and gave us a "1" on My overall experience with A GOOD NEIGHBOR and a "3" on the technicians that came to our home. His comments: a one o'clock appointment means nothing. Someone finally showed up after 2 phone calls at almost 5pm. OUR RESPONSE: all of our $39.95 calls are booked as either morning appointments (anytime between 8am and noon) or afternoon appointments (anytime between noon and 4pm) ... as a result of Bob's generous offer of $39.95 a/c or furnace checks we have been inundated with appointments and try to accommodate as many people as we can as quickly as we can. In doing this we still make sure that everyone we see gets a quality visit and we take whatever time needed on the job to satisfy our customers. We regret that there seems to have been a miscommunication regarding a 1:00 appointment. We tried to reassure him and addressed his needs as soon as we possibly could.

Walter Hager rated us on four out of five questions and gave us all "5's"! His comments: Good job - very thorough.

Jake Gillette rated us on three out of five questions and gave us all "5's"! His comments: Dryer vent cleaning was done. Technicians explained what they were doing and explained equipment as well.

Ellen Funk rated us on three out of five questions and gave us all "5's"!

Agnes Blakesley rated us on five out of five questions and gave us all "4's"!

Carolyn & Marion Nisley rated us on four out of five questions and gave us all "5's"!

Billie Jan & Kevin Owens rated us on 4 out of 5 questions and gave us all "5's"!

Sharon Stemes rated us on four out of five questions and gave us all "5's"! Her comment: The tech was friendly and helpful.

THANKS FROM THE HEART ...
"We want to say thank you for such a good job. The day was perfect, we learned a lot. Installation is outstanding and the crew is professional. We are recommending you to all we encounter."
Again thanks,
Diane & Mitch Clark

Jim Myers rated us on five out of five questions and gave us all "5's"! His comment: The best explanation of the way our heating and air conditioners work. Listened to what we had to say.

Marilyn Cragun rated us on five out of five questions and gave us all "5's"!

David Jackson rated us on five out of five questions and gave us all "5's"! His comment: The person named Bobby did a good job in telling us some of our problems, we want to thank him a lot.

Jim Swihart rated us on three out of five questions and gave us all "5's"!

Linda Hardin rated us on five out of five questions and gave us all "5's"!

Lawrence Maurer rated us on five out of six (new rating card) questions and gave us all "5's"!

Dick Oyer rated us on five out of six questions and gave us all "5's"! His comment: The technician was very professional and thorough.

Joanne Sanborn rated us on four out of five questions and gave us all "5's"! Her comment: Very nice person, and very helpful. Took time to explain things.

LeaAnn Mast rated us on 6 out of 6 questions and gave us all "5's"!

Dennis Steiner did not rate us but did comment: We just had the yearly check-up and the service was very professional. Thank you.

Norm Roll rated us on 5 out of 5 questions and gave us all "5's"! His comment: Cameras show just how dirty our ducts were.

Jackie Lenczycki rated us on 5 out of 6 questions and gave us all"5's"! Her comment: Bobby (tech) was very honest & helpful in assisting with questions I had.

Violette Rinehart rated us on 6 out of 6 questions and gave us all "5's"!

D. Fry rated us on 5 out of 6 questions and gave us all "5's"! His comment: Very polite & knowledgeable ... answers and questions.

note: the following ratings & comments are more brief.

Tonda England gave us all 5's - her comment: Tech was well informed and I felt comfortable that he knew what he was doing. Good service.

Larry Myers gave us all 5's - his comment: Very friendly, explained what needed to be done & price.

Shannon Long gave us all 5's - his comment I wish I would have won the drawing!
(your entry was the most creative!)

Barbara Cole gave us all 5's - her comment: Bobby was very personable - he loves labs ... he was very professional, informative, knowledgeable, courteous and very warm & friendly & cared about us as a family. Thank you.

Paul Slabaugh gave us all 5's - his comment: Very professional and explained all the things we weren't aware of.

Roy Malcom gave us all 5's - his comment: Technicians were friendly, informative. Answered our questions about our furnace. Took time to listen and hear our concerns.

Carolyn Wise gave us all 5's - her comment: Very helpful technicians.

Carol Wolfe gave us one 4 (Cameras were used) and the rest were 5's - Her comment: Need to keep extra fuses on hand for cameras.

Rocky Glass gave us all 5's - his comment: Bob is great. He's very personable. My dog loves him and he also gave us a tip about how our water heater was installed wrong.

Carol Leininger gave us all 5's - her comment: Bob was very informative, very nice & polite.

Lamar A. Bost gave us one 4 (We were pleased with the technicians) and the rest were 5's - His comment: Asked for a quote on a new furnace.

Lana Duncan gave us all 5's - her comment: I truly appreciate the kindness & respect I am given by Bobby. Bob you have a great son! Be proud!

H.J. Watson gave us all 5's - his comment: These 3 men are real hard workers and know what to do.

Mark Reverman gave us all 5's - his comment: We were very impressed with the knowledge and professionalism of your technician! We will absolutely call you again! Thank you!

Barb Myers gave us all 5's - her comment: Good job & well done

Pat Shaffer gave us two 4's (My overall experience with A Good Neighbor) and (Cameras were used, if applicable) ... the rest were 5's. Her comment: Fine job.

Sheila Dibley gave us all 5's - her comment: The technician was very courteous and kind especially since I was not home the first time he called.

David L. Munn gave us one 4 (Cameras were used, if applicable) and the rest were all 5's.

Gina Myers gave us one 1 (we were pleased with the technicians) and three 3's. (My overall experience, pleased with my overall service and we would recommend A Good Neighbor) Her comment: I was disappointed that the wrong size filter was installed but since it was taken care of timely I am satisfied with service and will use you again.

Joseph C Ortiz gave us all 5's - his comment: Great job - Bobby very detailed with products and well informed with various services available. We are fortunate to have you service our needs. We feel very comfortable with your company.

Bill & Betty Pratt gave us all 5's

Lyman Wood gave us all 5's - his comment: We have already recommended Good Neighbor and the people were pleased - they had their furnace inspected and duct work cleaned.

Geraldine Berry gave us all 5's

Dorothy Reber gave us all 5's - Her comment: Professional and friendly young man who offered good information regarding some of our questions.

Sharol Cloud (winner of our free furnace contest) gave us one 4 (special care was taken to protect our home) and the rest were all 5's. Her comment: Part of trim strip on stairs was broken.

Shawn Gear gave us all 5's - His comment: Very helpful people

Darla Lee gave us all 5's

Jerry A. Lane gave us all 5's

Noah Schrock gave us all 5's

Ila Mae Griffin gave us all 5's - Her comment: Very nice person and does a good job. I would recommend to everyone ... work good.

Penny Huneyager gave us all 5's - Her comment: Thanks for coming

Ronald C Yoder gave us all 5's - His comment: I'm sorry I forgot to leave the check on the table Monday. It slipped my mind. We are so pleased with you guys! Thanks!!!

Craig R. Yoder D.D.S. gave us all 5's - His comment: I appreciate your presence in the community of Middlebury, your integrity, your value of service and friendliness.

Mary Johns gave us one 4 (shoe covers were worn) and the rest were 5's.

Dr.Jim Bennett gave us all 5's

Jene Ford gave us all 5's - Her comment: very good

Marilyn Rathke gave us all 5's - Her comment: Good job!

Chet George gave us all 5's - His comment: Terry did a great job. He's not a real talker but a good worker & was considerate.

Dave Teeter gave us all 5's - His comment: Nice, helpful tech. Very timely service. Thanks!

Robert Parish gave us all 5's - His comment: Very good service. Thank you.

Larry Deiber gave us all 5's - His comment: Was great - you have new permanent customers!

Stanley L. Yoder gave us all 5's

Ed Diamond gave us all 5's

Mark Bemis gave us all 5's - His comment: Did not have replacement RGF bulb (on backorder) but everything else was great!

Roberta Mazarek gave us all 5's - Her comment: Terry did an excellent job - both with the repair of my furnace and explaining what he was doing.

Stacy J Morgan gave us all 5's - Her comment: Very informative. Great advice and interest in the job.

Arick Fiandt gave us all 5's. Comment: The technician was polite, friendly and very knowledgable & professional.

Mervin (Bud) Hannon gave us all 5's. His comment: Thanks! We were very impressed with Terry's knowledge and personality. We would like him to be sent when we request additional calls.

Shawn Gear gave us all 5's. His comment: Adam was very knowledgable and willing to explain the products the he installed in my home.

Jule Harrison gave us all 5's. Her comment: Overall they did a good job and I am very satisfied!

Joseph & Marilyn Miller-Ortiz gave us all 5's. Comment: Good job - very professional - technician answered all questions to our satisfaction. Very happy with service.

Jan Slabaugh gave us all 5's. Her comment: He explained it as he was cleaning it and it wasn't as dirty as it could of been.

Ashley Hopp gave us all 5's. Her comment: Anthony was great! He was very helpful & he explained the entire process in detail!

Don Schrader gave us all 5's.

Christine Howell gave us all 5's. Her comment: Terry was very nice and explained everything he did to the furnace!

Dennis Carlson gave us three 5's and thought we went above and beyond on the other two options he rated us on and gave us two 6's on those!!!!

Ellen Oswald gave us all 5's!

John G. Wolber gave us all 5's!

The Robbins family gave us all 5's. Their comment: Very pleased with what was done. :)

Helen E. Best gave us all 5's. Her comment: All that worked on my furnace were pleasant and nice and treated me very well ... answered all my questions.

Cheryl Hart gave us five 5's and one 4 (my overall experience with Good Neighbor). Her comment: My whole family was ill so tried to keep contact to a minimal. The technician seemed knowlegeable and pleasant.

Julie & Gary Davey gave us all 5's. Their comment: The techs did a great job and were concerned about their work and clean-up!! Very pleasant and friendly.

Chan Varner gave us three 5's and two 4's (we were pleased with the technicians/the job was completed to our satisfaction)

Seneca Martin gave us all 5's.

Joyce Strintz gave us all 5's. Her comment: I would have thought the service would include filters, otherwise no complaints.

Ron & Elnora Rhine gave us all 5's. Comment: Good job!

Craig R. Yoder gave us all 5's.

Christine Baucher gave us all 4's.

Jerry & Rae Ann Lane gave us all 5's. Their comment: Bob & Brenda we were extremely pleased with Tony's concern & care in cleaning the duct work. He is a great asset to your company!

Gerald Tomasello gave us all 5's.

Delila Miller gave us all 5's.

Paula Black gave us all 5's.

Kathy Swartz gave us all 5's.

Eric R. Yoder gave us all 5's. His comment: Absolutely no complaints. Went out of their way on more than one occasion to help us out. Thank you.

Donnabelle Keppler gave us all 5's.

Leanne Brekkegave us all 5's.

Lee Mravec gave us all 5's.

Valerie Clingerman gave us all 5's.

Michael Truax gave us all 5's. His comment: Outstanding service Great people

Gwen Laing gave us all 5's.

Dan Dygert gave us all 5's.

Barb McCreary gave us all 5's. Her comment: Adam & Tony were very informative and knowledgeable. Very delighted to have them in my home. Love my furnace.

Al Reames gave us all 4's. His comment: Good service.

Dewey Miller gave us four 4's and two 5's. His comment: Tony was great with our kids.

Matt Gayer gave us all 5's.

Ray Adams gave us all 5's.

Manases Hershberger gave us one 4 (special care was taken to protect our home)and four 5's.

David Richards gave us all 5's.

Linda Fancesconi gave us all 5's. Her comment: Very nice. Good job explaining what was wrong.

Jim Conner gave us all 5's. His comment: Very professional.

Carolyn Bender gave us all 5's.

H & R Block gave us all 5's.

Cari Troyer gave us all 5's. Her comment: Bobby - tech Amazing! Great & immediate service. Bobby was so knowledgable & helpful!

Arveta Gates Kuhn gave us all 5's.

Laura Baier gave us all 5's. Her comment: The current price for this service is fair. What would normally be charged seems high.

Terry Shelhamer gave us all 5's.

Ryan Mullet gave us all 5's.

P.Smith gave us all 5's. Comment: Very prompt service.

Ernest Fletcher gave us all 5's. Comment: Very professional.

Hope Perkins gave us all 5's. Comments: Great job ... I look forward to future business with you. :)

Leanne Brekke gave us all 5's.

Raul & Deb Navarro gave us one 4 and 4 5's.

Noah Schrock gave us all 5's.

Nancy Rinehart gave us all 5's. Comments: Happy to see we use shoe covers and "Thanks for being prompt".

Carrie Edds gave us all 5's. Comments: Terry answered all of my questions and gave great service. Thank You.

Elaine Stone gave us all 5's. Comments" Great attitude, very informative, professional and friendly.

Richard & Yvonne Miler gave us all 5's. He was a very nice technician. Did well.

K. McGrath gave us all 5's.

Tab Oswald gave us all 5's.

Jodie Worland gave us all 5's.

Thomas Bays gave us all 5's.

Connie Cox gave us all 5's. Comments: Learned about your company from your newspaper!

Mary Lou Fulford gave us all 5's. Comments: Terry did an excellent job cleaning the dryer lint duct. Great job and a nice person.

Alex Gorsuch gave us 3 4's and 2 5's.

Melissa Rybicki gave us all 5's.

Larry Kruse gave us all 5's. Comments: A Good Neighbor technicians have always been honest, reliable and professional.

VJR gave us all 5's. Comments: Excellent service, honest, respectful and very informative on my air conditioner and furnace. Thank you.

Ezra Graber gave us all 5's.

Kim Jones gave us all 5's. Comments: First experience with duct cleaning. Unbelievable how clean we feel! Thank you for being professional and tidy!

Anonymous gave us 2 4's and 4 5's.

John G. Wolber gave us all 5's.

Marilyn Eich gave us all 5's. Comments: Terry did a very fine job of inspecting my a/c unit. He was very thorough and took time to explain what was wrong.

John Coomer gave us all 5's.

Joe Richards gave us all 5's. Comments: Terry was great!

Ray Miller gave us all 5's. Comments: Very informative.

Erv & Linda Hershberger gave us all 5's.

Ann Manly gave us all 5's. Comments: Very polite. Arrived promptly. Seemed very thorough. Explained everything. Would recommend.

Nettie Gunnoe gave us all 5's.

Pam & Todd Miller gave us all 5's. Comments: Technicians were pleasant and informative.

Lorraine H. Caligiuri gave us all 5's.

Robert Thibos gave us all 5's. Comments: Very friendly tech. Quick in and out. Informative & answered all our questions!

Rosemary Swartz gave us all 5's. Comments: Nice to have shoe covers worn every time tech came into our home. Thanks!

Lorraine H. Caligiuri gave us all 5's.

Ken Yoder gave us all 5's.

Floyd C. Miller gave us all 5's. Comments: Explained work procedures. Very polite. Done a very good job of cleaning for us. Well pleased.

Judy Miller gabe us 2 4's and 3 5's.

Betty Janatello gave us all 5's. Comments: Good job!

Gerald Tomasello gave us all 5's.

Charles & Linda Vredingburgh gave us all 5's. Comments: We appreciated comments on pending furnace problems that could be corrected. We appreciated that they came right on time and impressed that they worked until finished (without a lunch break).

Stephanie McIntosh gave us all 5's. Comments: Would definitely recommend to friends and family. Thanks for educating me on my furnace and the needs about my home.

Dorothy Abbott gave us all 5's. Comments: I was very pleased with Terry the service tech. Very polite. Very helpful.

Lerry Deiber gave us all 5's.

Jennifer Horn gave us all 5's.

Jimmie M. Alexander gave us all 5's. Comments: Most courteous, friendly! Truly a great company. An appropriate name, "A Good Neighbor"

Lois Bratton gave us all 5's.

Terry Wingard gave us all 5's. Comments: Your tech was very nice, courteous. Thank you.

Marrine Smith gave us 4 4's and one 5

C. Baucher gave us all 5's.

Don Rogers gave us all 5's.

Fred Taylor gave us all 5's.

Kevin Miller gave us all 5's.

Marie Graber gave us one 4 and 4 5's.

John Wayne Patterson gave us extremely high marks ... literally off the chart. Comments: For six years my register in my basement never worked. Since Terry worked on my furnace I am very happy. Excellent job Terry!

Bill Wagner gave us one 3 and 4 4's.

Diane Marks gave us all 5's.

Craig Peschka gave us all 5's. Comments: The 2 installers were very professional. The work area was spotless when they left.

Cecil Yoder gave us all 5's.

M. Hammon gave us all 5's. Comments: When we or if we need any repair we would like Terry to be the service person.

Verlin & Karen Chupp gave us all 5's. Comments: I knew I would be pleased when the drop cloths came in and shoe covers were worn. Both techs worked hard and long. Both were very polite and nice, very trustworthy. Very pleased.

Anonymous gave us all 5's. Comments: Don't remember which office gal I spoke to but it was positive.

Marvin Williams gave us all 5's.

Martha Mullet gave us all 5's.

Craig Baker gave us all 5's.

Geraldine Berry gave us all 5's.

Gary Christner gave us all 5's. Comments: Thanks! Works great.

Merle J. Shaffer gave us all 5's. Comments: Everyone at Good Neighbor did a very good job. The technicians were very efficient and polite.

Paul & Debra Hoffman gave us all 4's.

Deb Navarro gave us all 5's. Comments: I spoke with both Janice & Brenda. They were very helpful.

Nancy Boren gave us all 5's. Comments: Great job! I especially appreciate how neat the gentleman was. He also taught me how to use the thermostat program. Thanks!

Cassy Platz gave us all 5's.

Orland Sprunger gave us all 4's.

William & Linda Lucas gave us all 5's. Comments: Both girls were very kind and helpful. Good Neighbor did a great job. Thank you from the Lucas family.

Kenneth Miller gave us all 4's. Comments: Things look good and I am warm so I am thankful. Thanks!

Duane Zook gave us all 5's. Comments: The techs did an excellent job. The furnace works great. "Merry Christmas"

David Baylis gave us all 5's. Comments: Very good job

Pauline Hershberger gave us all 5's.

Larry Thomas gave us all 5's.